Have you ever had an Amazon package arrive empty? Unopened boxes and empty promises can leave you feeling frustrated and out of pocket. Learn how to get help and get your money back when something arrives empty from Amazon.

Quick Summary

  Solutions for When an Amazon Package Arrives Empty: Understanding How to Resolve an Empty Package Issue

If you receive an Amazon package that is empty, you should contact Amazon Customer Service right away. The best way to do this is to go to the Amazon Help page and select the “Contact Us” option. From there you can specify the issue and use one of the offered contact methods to reach out. It can be via telephone, chat, email, or by using the online Help Forum. When you make contact, you’ll need to provide the order number of the delivery and explain the circumstances.

Once you are in touch with an Amazon representative, they will be able to guide you through the process. Depending on the issue, they may provide a replacement or refund. You may also be asked to provide information, photos, or additional details regarding the package, including the box and delivery label.

You can also contact the seller directly, but they may not have the same authority to provide a refund. Ultimately, the seller is answerable to Amazon so it’s best to go through their customer service team. In addition, you may need to submit a formal violation complaint to Amazon if it is determined that the seller is at fault.

Solutions for When an Amazon Package Arrives Empty

It’s incredibly frustrating when an Amazon package arrives empty. Not only can it cause a huge inconvenience in terms of not receiving the items that were ordered, but it can also be an unsettling experience as it raises questions about the delivery process and the integrity of purchased items. Thankfully, there are some strategic steps that can be taken if an Amazon package arrives empty.

Understand How to Resolve an Empty Package Issue

Once a package arrives empty, the first step is to contact the customer service team at Amazon. Amazon is well known for having a highly responsive support team and the customer service reps can help investigate the cause of the empty package and help set up a resolution. When contacting Amazon, it’s important to make sure to have the order information available, along with any photos or videos of the empty package. Having this information handy will help ensure the resolution process goes as smoothly as possible.

Options for a Resolution

Once Amazon has investigated the issue, they will likely offer a resolution. The most common resolution is to resend the items that were ordered, either at Amazon’s expense or the customer’s expense. Sometimes, if the item cannot be resent, a refund may be offered. Amazon can also send out a replacement package if the original package appears to have been lost or damaged in transit.

Preventing Empty Packages

While it’s impossible to completely prevent empty packages from being delivered, there are a few steps that can be taken to help minimize the chances of receiving an empty package. The first is to make sure to order items from reliable companies or sellers. This will help to ensure that orders are not only filled correctly but also that they arrive within a reasonable timeframe. Additionally, it’s important to double check the order information and to make sure that items are securely packed prior to shipment.

What to Do If An Amazon Package Arrives Empty

  • Contact the Amazon customer service team and provide them with the order information along with any photos or videos of the package.
  • Options for resolution typically include a refund, resending the items, or sending out a replacement package.
  • To help prevent empty packages, order from reliable companies and make sure to double check orders and packing.

Personal Experience

What do I do if an Amazon package was delivered empty?

I have had a few occasions where I received my Amazon package, only to find that it was empty. It can be a huge disappointment to anticipate a product delivery only to find out it was never delivered. It can be especially frustrating if the product is used for a project or contained other items that can not be easily replaced. In my experience, I have found that Amazon’s customer service team is usually very helpful in these type of situations. Although, it can take some time for a customer service representative to respond, usually my concerns have been addressed quickly and to my satisfaction. Amazon also offers a money back guarantee, however, depending on the situation, there may be some limitations or deterrents to using this. Some products can be shipped with a restricted return policy, so it is important to double-check the details before making a purchase. For those who do experience this unfortunate situation, it is important to remain calm and avoid making a rash decision. Amazon will usually take care of the issue and will refund the purchasers money. It should be noted, that Amazon’s return policies and refund policies may differ in certain situations. In conclusion, it can be quite disheartening to find out your Amazon package is empty. But, rest assured, Amazon has excellent customer service team that will come to the rescue and provide a satisfactory resolution.

Frequently Asked Questions

What do I do if an Amazon package was delivered empty?

If an Amazon package was delivered empty, contact Customer Service for assistance. To do so, go to Your Orders and select Return or Replace Items. If tracking information shows that the shipment was delivered but you cannot find it, go to Find a Missing Package That Shows As Delivered for more information.

What to do if you receive an empty package?

If you receive an empty package, contact the shipper to let them know. Report it to the company that delivered it to you. Lastly, make sure to inform them that you received a package with nothing inside.

Why did I get an empty box from Amazon?

The answer is that you did not receive an empty box from Amazon. Third-party sellers who are not affiliated with Amazon may have scammed you by sending an empty box. If you suspect you have been the victim of a scam, please contact Amazon directly for assistance.

Can I keep an Amazon package that was delivered to me by mistake?

Yes, you can keep an Amazon package that was delivered to you by mistake. Amazon allows customers to keep mistakenly delivered packages, as long as the products in the package are unopened and in their original condition. To return them, simply use the same packaging to return the products to Amazon.

Why does Amazon ask for police report?

Amazon asks for a police report in order to validate a claim of theft or misdelivery of a package. A police report acts as an official documentation of the incident and helps to ensure the customer is given an accurate resolution. Additionally, a police report may be necessary to determine legal liability in certain cases.

What happens when you report stolen package to Amazon?

If you report a stolen package to Amazon, the company will provide a full refund for the cost of the item. Amazon’s Stolen Package Claim Guarantee ensures that customers receive compensation for damaged or inferior products. Customers can submit an Amazon Stolen Package Claim to get refunds for goods that were not received.

Can I get a refund if my Amazon package is stolen?

Yes, you can get a refund if your Amazon package is stolen. Amazon has an “A-to-Z” Guarantee Protection that covers most packages that are stolen. You can contact Amazon customer service directly to learn more about how to obtain a refund or an appropriate replacement.

What do I do if my Amazon package was delivered empty?

If your Amazon package was delivered empty, contact Amazon Customer Service immediately. They can help you to review the delivery information and take appropriate action. You can return or replace items through Your Orders, and if the tracking information shows that the shipment was delivered, but you can’t find it, visit Find a Missing Package That Shows As Delivered for more information.

Why did I receive an empty package in the mail?

The answer to why you received an empty package in the mail is due to shenanigans by third-party merchants on Amazon. These merchants may be sending out empty packages in an attempt to avoid customs fees or as a prank. Amazon is currently investigating the issue and taking steps to put an end to these types of practices.

What happens if you receive an empty package?

If you receive an empty package, you should contact the shipper and let them know. You should also report the issue to the company who carried the package and make sure they are aware of the issue. Taking these measures ensures you can address the issue, receive a resolution, and hopefully a replacement or refund.

Would USPS deliver an empty package?

Yes, USPS will deliver an empty package as long as it has been properly addressed, has sufficient postage, and someone has paid for it. There are no restrictions in postal regulations regarding mailing empty, unsealed items. USPS will happily deliver the package without any issues.

What to do if you are a victim of Brushing?

If you are a victim of brushing, you should contact your local law enforcement as soon as possible. Additionally, you should contact the United States Postal Inspection Service at 877-876-2455 to report the suspicious package. Finally, you should take action to protect any personal information that may have been compromised in the transaction.

Final Thoughts

If your Amazon package arrives empty, the best thing you should do is contact Amazon directly. As a customer, you should have access to a customer service department who will be more than willing to work with you to rectify the situation. Explain the situation in detail and be prepared to provide pictures of the packaging and item itself if needed. Additionally, you should take pictures of the package as evidence in case further documentation is necessary for a refund or replacement. It’s important to remember that Amazon has many options for refund and replacement and you should take comfort in knowing that you will likely be able to receive what you ordered.


Pin It