Have you ever encountered the frustrating error message “Failed to add an item to cart” while shopping on Amazon? It can be a real headache, especially when you’re in the middle of making a purchase. But fear not! In this article, we will explore five quick fixes to help you resolve this issue on both iPhone and Android devices. So, let’s dive in and get your shopping back on track!
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1. Restart Amazon App
One of the simplest solutions to fix the “Failed to add an item to cart” error on Amazon is by restarting the Amazon app on your device. Sometimes, temporary glitches or bugs can occur within the app, causing issues with adding items to your cart. By closing the app and reopening it, you can refresh its settings and potentially resolve the problem.
To restart the Amazon app on your iPhone, follow these steps:
1. Double-click the Home button (or swipe up from the bottom on iPhone X or newer models) to view your recently used apps.
2. Swipe left or right to find the Amazon app.
3. Swipe it up or off the screen to close it.
4. Tap on the app icon to relaunch it.
On Android devices, the steps may vary slightly depending on the manufacturer and version of the operating system. However, in most cases, you can follow these general steps:
1. Tap the square or recent apps button to view your open apps.
2. Swipe left or right to find the Amazon app.
3. Swipe or drag it off the screen to close it.
4. Tap on the app icon to reopen it.
Once you’ve restarted the app, try adding the item to your cart again and see if the error persists. If the issue persists, don’t worry, we have more troubleshooting steps to explore.
2. Check Internet Connectivity
Another common reason for the “Failed to add an item to cart” error on Amazon is a poor internet connection. If your device is not connected to the internet or has a weak signal, it can interfere with the communication between the app and Amazon‘s servers, resulting in the error message.
To ensure a stable internet connection, follow these steps:
1. Check if your device is connected to Wi-Fi or cellular data. If you’re using Wi-Fi, make sure you’re within range and the network is working properly. If you’re using cellular data, ensure that you have an active data plan and sufficient signal strength.
2. Test your internet connection by opening a web browser and visiting a website. If the page loads without any issues, your internet connection is likely not the problem.
3. If you’re experiencing slow or intermittent internet speeds, consider resetting your Wi-Fi router or contacting your service provider for assistance.
Once you’ve verified that your internet connection is stable, try adding the item to your cart again. If the problem persists, let’s move on to the next step.
3. Clear App Cache and Data
Sometimes, accumulated temporary data and cache files within the Amazon app can cause conflicts or glitches, leading to errors like “Failed to add an item to cart.” Clearing the app’s cache and data can help resolve these issues by resetting its settings to default.
To clear the Amazon app’s cache and data on an iPhone, follow these steps:
1. Go to the Settings app on your device.
2. Scroll down and tap on “General.”
3. Tap on “iPhone Storage” (or “iPad Storage” for iPad users).
4. Find and select the Amazon app from the list.
5. Tap on “Offload App” to remove the app while preserving its documents and data. Alternatively, you can tap on “Delete App” to remove the app completely and reinstall it later.
6. Restart your device.
7. Open the App Store and reinstall the Amazon app.
On Android devices, the steps to clear the app’s cache and data may vary slightly depending on the device and operating system. However, you can typically follow these general steps:
1. Go to the Settings app on your device.
2. Scroll down and tap on “Apps” or “Applications.”
3. Tap on “Amazon” from the list of installed apps.
4. Tap on “Storage” or “Storage & cache.”
5. Tap on “Clear cache” to remove temporary files. If you’re still experiencing issues, you can also tap on “Clear data” to delete app settings and sign-in information.
6. Restart your device.
7. Open the Google Play Store and reinstall the Amazon app.
After clearing the app’s cache and data, open the Amazon app and try adding the item to your cart again. If the error persists, don’t worry, we have a couple more troubleshooting steps for you.
4. Update the Amazon App
Outdated versions of the Amazon app can sometimes cause compatibility issues and errors when adding items to your cart. To ensure you’re using the latest version of the app, it’s essential to keep it up to date.
To update the Amazon app on an iPhone, follow these steps:
1. Open the App Store on your device.
2. Tap on the “Updates” tab at the bottom.
3. Locate the Amazon app from the list and tap on the “Update” button next to it.
On Android devices, the steps to update the Amazon app may vary depending on the device and operating system. However, you can typically follow these general steps:
1. Open the Google Play Store on your device.
2. Tap on the menu icon (typically three horizontal lines or dots) in the top-left corner.
3. Select “My apps & games” from the menu.
4. Find the Amazon app from the list of installed apps and tap on the “Update” button next to it.
Once you’ve updated the Amazon app, launch it and try adding the item to your cart again. If the error message still persists, don’t worry, we have one final troubleshooting step to try.
5. Contact Amazon Customer Support
If none of the previous solutions have resolved the “Failed to add an item to cart” error on Amazon, it may be necessary to reach out to Amazon’s customer support for assistance. They have dedicated teams trained to handle technical issues and can provide personalized guidance to help you resolve the problem.
To contact Amazon customer support, follow these steps:
1. Open the Amazon app or website on your device.
2. Scroll down to the bottom of the page and tap on “Help” or “Customer Service.”
3. Select the option to contact Amazon through chat, phone, or email.
4. Provide a detailed description of the issue and any steps you’ve already taken to troubleshoot it.
5. Follow the instructions provided by Amazon’s customer support team.
By reaching out to Amazon’s customer support, you can get expert help in resolving the error and completing your purchase smoothly.
Conclusion
In conclusion, encountering the “Failed to add an item to cart” error on Amazon can be frustrating, but it’s not the end of the world. By following these five quick fixes, including restarting the app, checking internet connectivity, clearing app cache and data, updating the app, and contacting Amazon customer support if necessary, you should be able to overcome the issue and continue shopping without any disruptions.
While all the troubleshooting steps mentioned above are effective, we recognize that each situation may be unique. Therefore, it’s essential to try them in the order provided and see which one works best for you. Remember, if one solution doesn’t work, don’t give up! Keep trying the next one until you find the fix that resolves the error.
Our recommended product to enhance your shopping experience on Amazon is the Amazon Echo Dot (3rd Generation). With its voice-controlled smart speaker and Alexa integration, you can effortlessly add items to your cart, manage your shopping lists, and even place orders using just your voice. It’s a convenient and hands-free way to shop on Amazon, offering a seamless and enjoyable shopping experience.
So next time you encounter the “Failed to add an item to cart” error on Amazon, don’t fret! Remember these quick fixes and get back to shopping with ease.
