Contents
Written by Emmanuel Sunday
In this fast-paced world of streaming platforms, Amazon Prime Video has risen to the top as one of the leading providers of online entertainment. With a vast library of TV shows, movies, and exclusive content, it’s no wonder why millions of users around the globe enjoy the benefits of Amazon Prime. However, like any other technology, glitches and issues can occur, and one common problem faced by users is the lack of sound when watching Amazon Prime Video on Windows.
If you find yourself in a situation where there is no sound on Amazon Prime Video, this guide will walk you through the troubleshooting steps to help you resolve the issue. We will cover everything from updating your audio driver to checking your device’s software and settings. So, let’s dive into the world of Amazon Prime No Sound and find a solution that will get you back to enjoying your favorite shows and movies.
Table of Contents
- Update your audio driver
- Disable audio enhancement
- Check cable connections
- Update the software
- Check your audio settings
- Delete and reinstall the app
1. Update your audio driver
If you’re experiencing sound issues while watching Amazon Prime Video, the first step you should take is to update your audio driver. Outdated or incompatible audio drivers can often result in sound problems. Here’s how you can update your audio driver:
- Press the Windows key + X on your keyboard and select Device Manager from the context menu.
- In the Device Manager window, expand the Sound, video, and game controllers section.
- Right-click on your audio device and select Update driver.
- Choose the option to search automatically for updated driver software.
- Windows will search for the latest driver online and install it if available.
- Once the driver is updated, restart your computer and check if the sound issue on Amazon Prime Video is resolved.
2. Disable audio enhancement
Sometimes, audio enhancement features on your device can interfere with the sound output of specific applications like Amazon Prime Video. Disabling audio enhancements might resolve the sound problem you’re experiencing. Follow these steps to disable audio enhancement:
- Right-click on the speaker icon in the system tray and select Sounds.
- In the Sound window, navigate to the Playback tab.
- Select your audio device and click on Properties.
- Go to the Enhancements tab.
- Check the box that says “Disable all enhancements”.
- Click on Apply and then OK to save the changes.
- Restart your computer and check if the sound issue is resolved on Amazon Prime Video.
3. Check cable connections
If you’re using external speakers or headphones to watch Amazon Prime Video, faulty cable connections can be the culprit behind the sound problem. Follow these steps to ensure your cable connections are secure:
- Check if the cables connecting your speakers or headphones to your computer are properly plugged in.
- Ensure that the cable ends are firmly connected to the correct ports on your device.
- Disconnect and reconnect the cables to make sure there are no loose connections.
- Test the sound on Amazon Prime Video to see if the issue is resolved.
4. Update the software
Outdated software can often cause compatibility issues and result in sound problems. To ensure that your system is up to date and running the latest software versions, follow these steps:
- Press the Windows key + I on your keyboard to open the Settings app.
- Go to Update & Security.
- Click on Check for updates.
- If any updates are available, click on Download and install.
- Once the updates are installed, restart your computer and check if the sound issue on Amazon Prime Video is resolved.
5. Check your audio settings
Incorrect audio settings on your device can also cause sound problems while watching Amazon Prime Video. Follow these steps to check and adjust your audio settings:
- Right-click on the speaker icon in the system tray and select Sounds.
- In the Sound window, navigate to the Playback tab.
- Select the audio device you’re using and click on Configure.
- Follow the on-screen instructions to set up your audio device correctly.
- Make sure the correct audio device is selected as the default playback device.
- Adjust the volume levels and test the sound on Amazon Prime Video.
6. Delete and reinstall the app
If none of the above solutions have resolved the sound problem on Amazon Prime Video, deleting and reinstalling the app might help. Follow these steps to delete and reinstall the Amazon Prime Video app:
- Press the Windows key + I on your keyboard to open the Settings app.
- Go to Apps.
- Locate Amazon Prime Video in the list of installed apps.
- Click on Uninstall and follow the on-screen instructions to remove the app.
- Once the app is uninstalled, visit the Microsoft Store and search for Amazon Prime Video.
- Click on Install to download and install the app again.
- Launch the app and check if the sound issue is resolved.
By following these troubleshooting steps, you should be able to resolve the sound problem on Amazon Prime Video. If the issue persists, it is recommended to reach out to Amazon Prime Video support for further assistance.
Conclusion
After going through the troubleshooting steps, it’s clear that updating the audio driver is the most effective solution for resolving sound issues on Amazon Prime Video for Windows users. By ensuring that your audio driver is up to date, you can eliminate compatibility issues and enjoy a smooth streaming experience. For the best audio experience while watching Amazon Prime Video, we recommend using Bose QuietComfort 35 II Wireless Bluetooth Headphones. With its industry-leading noise-canceling technology and superb sound quality, you’ll feel fully immersed in your favorite movies and TV shows. Get your pair of Bose QuietComfort 35 II Wireless Bluetooth Headphones on Amazon today.
Remember, technology can be unpredictable, but with the right troubleshooting steps and equipment, you can overcome any challenge and continue enjoying your favorite content without missing a beat. Happy streaming!
