JPay Account Setup: How to Create a Account


JPay is a leading technology company that provides services to correctional facilities in the United States. One of their services is enabling incarcerated individuals to stay in touch with their loved ones through the use of technology. To do this, JPay has created an easy-to-use platform that lets family and friends of inmates send money, email, video visitation and much more.

Step-by-Step Guide to Creating a Account

Here is a quick guide on how to create an account with JPay:

Step 1: Accessing the JPay Website

You can access the JPay website at Once you are on the homepage, you will see a “Log in” button on the top right corner. Since you do not have an account, click on the “Sign up” button instead.

Step 2: Searching for Your Loved One

After clicking on the “Sign up” button, you will be prompted to enter the ID of the person you want to connect with. You can search for them by their name, ID number, or location. Once you have located them, you can add them to your account.

Step 3: Creating Your Account

Once you have located your loved one, you can proceed to create an account by entering your personal information such as name, email address, and password. You will also be asked to verify your identity by providing additional details such as your social security number and date of birth. After completing the form, click on the “Create Account” button and your account will be created.

Step 4: Adding Funds to Your Account

After creating your account, you will need to add funds to it before you can use JPay’s services. You can add funds by visiting the “My Account” section of the website and selecting the “Add Funds” option. You can then choose the amount you want to add and the payment method you want to use.

FAQs About Accounts

What services can be accessed with a account? accounts provide access to services such as sending and receiving emails, video visitation, sending funds, and buying JPay stamps, which can be used to purchase additional services.

What are the costs associated with using

While creating a JPay account is free, certain services provided by the platform come with fees. For instance, sending funds will cost different amounts according to the state, and email messages usually require JPay Stamps to be sent. JPay’s fees can vary depending on the facility the inmate is in as well.

Is it safe to use takes security and privacy seriously. It uses the latest security protocols, including encryption and multi-factor authentication, to protect user data. Additionally, does not sell user data to third-parties, ensuring your privacy.


In summary, creating a account is a wise decision for anyone trying to keep in touch with a loved one in prison. The account setup process is straightforward and easy to follow, and using is a secure and cost-effective way to stay connected with those who matter the most during difficult times.

Check out this Youtube video and learn how to reset your JPay account password and how to log in to! By watching this video, you’ll have all the information you need to access your account and stay connected with loved ones who are incarcerated.


If you want to create a account, you can either visit their website or call their customer support hotline at 800-574-JPAY (5729). Incarcerated individuals can receive four free stamps per month, which are replenished on the 1st of each month, subject to usage. To make a cash transaction, JPay partners with MoneyGram to offer various options and locations. When sending money to an incarcerated individual or making community corrections payments, JPay and MoneyGram offer a quick and easy solution.

For more information on JPay’s services, visit their website at To learn more about MoneyGram, visit their website at MoneyGram.


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