If you’ve recently noticed a recurring charge of $16.04 on your Amazon account and are unsure what it’s for, you’re not alone. Many Amazon Prime Video users have encountered this same issue and have been left wondering why they are being charged for a service they thought was included in their Prime membership. In this article, we will explore the reasons behind the mysterious $16.04 Amazon charge and provide you with steps to resolve this unauthorized payment issue.
Why am I getting a recurring charge of $16.04 every month?
The $16.04 charge you are seeing on your Amazon account is likely related to your Amazon Prime Video subscription. While Amazon Prime membership does include access to Prime Video, some content on the platform may require an additional fee. This could explain the recurring charge you are seeing each month.
To determine what specific content is causing the charge, it is important to review your digital orders and check for any purchases or rentals made on Prime Video. You can do this by following these steps:
- Visit the Amazon website and sign in to your account.
- Navigate to the “Your Digital Orders” section, usually located under the “Account & Lists” tab.
- Search for any orders related to Prime Video and check if there are any charges associated with them.
- If you cannot find any orders or rentals that justify the $16.04 charge, it is possible that there has been a billing error or unauthorized activity on your account.
Resolving the unauthorized payment issue
If you have reviewed your digital orders and still cannot identify the source of the $16.04 charge, it is crucial to take immediate action to resolve this issue. Here are the steps you can follow:
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Contact Amazon Customer Support Reach s customer support: Reach out to Amazon’s customer support team via phone or live chat to report the unauthorized charge on your account. They will investigate the issue and help you resolve it.
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Check for fraudulent activity: Review your recent transactions and statements to ensure that there are no other unauthorized charges or suspicious activity on your account. If you find any, report them to both Amazon and your bank or credit card provider.
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Secure your account: Change your Amazon account password to prevent any further unauthorized access. Additionally, consider enabling two-factor authentication for added security.
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Monitor your account: Keep a close eye on your Amazon account and bank statements for any unusual activity. Report any additional unauthorized charges immediately.
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File a dispute with your bank or credit card provider: If Amazon is unable to resolve the issue or provide a satisfactory explanation, contact your bank or credit card issuer to file a dispute and request a chargeback for the unauthorized payment.
Remember, it is essential to act swiftly to protect your account and finances when faced with unauthorized charges. Amazon’s customer support team and your financial institution should be able to assist you in resolving this issue.
Conclusion
In conclusion, the recurring charge of $16.04 you are seeing on your Amazon account is likely related to your Amazon Prime Video subscription. However, if you cannot identify any orders or rentals that justify this charge, it could be an unauthorized payment issue. In such cases, it is imperative to contact Amazon customer support, review your account for fraudulent activity, secure your account with a new password, and monitor your financial statements closely. If necessary, file a dispute with your bank or credit card provider to initiate a chargeback.
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By following the steps outlined in this article and resolving the unauthorized payment issue, you can continue enjoying your Amazon Prime Video subscription without any unexpected charges.
