DocuSign is a leading electronic signature service used to sign digital documents quickly and easily. However, there are times when an individual might want to deactivate their DocuSign account. It could be due to reasons such as no longer needing the service, or perhaps the individual has signed up for another electronic signature service. In this guide, we will go through the process of deactivating a DocuSign account to make it easier for those who no longer require the service.
Check out this Youtube video to learn how to deactivate your DocuSign account with ease! You’ll be able to follow along step-by-step with the tutorial provided in the video titled “DocuSign eSignature: How to Manage Users”.
Contents
How to Deactivate DocuSign Account
Step-by-Step Guide
Deactivating your DocuSign account is a straightforward process. Follow these quick and easy steps:
- Log in to your DocuSign account.
- Click on your profile picture located at the top right corner.
- Select “Go to Preferences.”
- Click on “Account Information.”
- Scroll down to find “Close Account” at the bottom of the page.
- Follow the prompts to confirm your decision to close your account.
Note that once you deactivate your account, you will no longer be able to access any of your documents or templates, and they will be permanently deleted from DocuSign’s servers.
Common Issues and How to Resolve Them
While deactivating your account is straightforward, there are some issues you may encounter during the process:
- Can’t log in to your account
- Accidentally deactivated the wrong account
- Received unexpected charges
If you’re unable to log in to your account, reach out to DocuSign’s customer support for assistance. They will guide you on how to proceed.
If you accidentally deactivated the wrong account, contact customer service immediately. They will assist you in reactivating your account and restoring your documents.
If you receive unexpected charges on your credit card statement, it’s likely due to auto-renewal of your subscription. You can stop this by logging in to your account, going to “Account Information,” and then “Payment Information” to cancel the subscription.
By keeping these common issues and their solutions in mind, you can easily deactivate your DocuSign account without any trouble.
Pro Tips for Deactivating DocuSign Account
Best Practices
Deactivating your DocuSign account requires careful consideration and planning. Here are some tips to ensure a smooth and secure deactivation process.
1. Know your Account Type
Check if your DocuSign Account Plan allows you to close your account. Not all plans provide this option. If not, reach out to DocuSign’s customer support to assist you in this matter.
2. Archived vs. Active Documents
Make sure you have downloaded or saved all important and needed documents from your account before you proceed to deactivate. Remember that once you deactivate, all active documents in your account will be deleted, but you can still access your archived documents.
3. Secure your Data
To prevent unauthorized access, change your account password and remove any associated third-party integrations connected to your DocuSign account. Pull user audit reports to review any recent activities before proceeding to deactivate your account. If possible, migrate any important data to another account before deleting the account.
FAQ Section
Q: Can I reactivate my account after deactivation?
A: No, once you have deactivated your account, it cannot be reactivated. You will have to create a new account to use DocuSign services.
Q: Can I delete a specific document rather than deactivating my account?
A: Yes, you can delete individual documents within your account without deactivating your entire account.
Q: Are my documents still legally binding after deactivating my account?
A: Yes, all documents signed and completed within DocuSign remain legally binding even after account deactivation.
Conclusion
- Check account plan
- Follow the steps to close the account
- Disable employee accounts carefully
References
To deactivate your DocuSign account, there are a few things you need to consider. First, make sure that you are the account admin. If you’re not, you won’t be able to deactivate the account. Next, check if your account plan allows you to deactivate it directly from within the account. If it doesn’t, you’ll need to reach out to DocuSign support to request the account deactivation. To ensure a smooth process, it’s recommended to follow best practices for disabling employee accounts, such as changing the account password, pulling user audit reports, and migrating the account data to another user before deleting the employee’s account.
Source: DocuSign