If you’re experiencing the “amazon.com/videohelp Something Went Wrong” error while using Amazon Prime Video, don’t worry. This article will guide you through various troubleshooting steps to help resolve the issue and get back to enjoying your favorite movies and TV shows.
Contents
Step 1: Check your Internet Connection
The first thing you should do when encountering this error is to ensure that your internet connection is strong and stable. Poor connectivity can often lead to streaming issues.
Try streaming Prime Video on another device or network to see if the error persists. If it does, move on to the next step.
Step 2: Restart the Prime Video App
Sometimes, the error can be caused by a temporary glitch in the Prime Video app. Close the app on your device and restart it.
This simple step can often resolve minor software issues and get the app running smoothly again.
Step 3: Update your Device
Outdated software can sometimes lead to compatibility issues with certain apps. Make sure that your device is up to date with all of the latest software updates installed.
Check for any pending updates and install them if available.
Step 4: Clear App Cache
Another common cause of the “Something Went Wrong” error is a large amount of cache data interfering with the app’s functionality. Clearing the app cache can help resolve this issue.
Here’s how you can do it:
- Go to the settings menu on your device.
- Find the “Apps” or “Applications” section.
- Locate and select the Prime Video app.
- Tap on “Storage” or “Cache” and then select the option to clear the cache.
- Restart the Prime Video app and check if the error persists.
Step 5: Contact Amazon Customer Service
If you’ve followed the above steps and are still encountering the error, there may be an issue with your account or device that requires assistance from Amazon customer service. Reach out to their support team for further guidance and troubleshooting steps specific to your situation.
In conclusion, the “amazon.com/videohelp Something Went Wrong” error can be frustrating, but with the right troubleshooting steps, it can be resolved. Follow the steps outlined in this article to check your internet connection, restart the app, update your device, clear app cache, and reach out to Amazon customer service if needed.
For further assistance, you can find the recommended product, the Ring Alarm 8-Piece Kit, on Amazon here.
