Welcome to this comprehensive guide on how to fix the Amazon Prime Video Error 7031. If you’re a frequent user of Amazon Prime Video, you may have encountered this error at some point. It can be frustrating when you’re in the middle of watching your favorite show or movie, only to be interrupted by an error message. But fear not, as we have gathered all the information you need to troubleshoot and resolve this issue. So let’s dive right in and fix that annoying Amazon Prime Video Error 7031!
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What is Amazon Prime Video Error 7031?
Amazon Prime Video Error 7031 is an error code displayed when streaming content from Amazon Prime Video. It usually appears right after selecting a video for playback. Regardless of whether the video is included in your Prime subscription or not, this error can occur. It may prevent you from watching the selected video, disrupting your viewing experience.
Why does Amazon Prime Video Error 7031 occur?
There can be several reasons why you’re encountering the Amazon Prime Video Error 7031. Some of the common causes include:
- Network connectivity issues: If your internet connection is unstable or slow, it can lead to this error.
- Cache and data buildup: Accumulated cache and data in your Prime Video app or web browser can cause errors.
- Software glitches: Temporary software glitches within the Prime Video app or on your device can trigger this error.
- Outdated app or device software: Running an outdated version of the Prime Video app or your device’s software can result in errors.
- PlayOn compatibility issues: If you’re streaming Amazon Prime Video through PlayOn, there may be compatibility issues leading to Error 7031.
How to Fix Amazon Prime Video Error 7031
Now that we understand the common causes behind Amazon Prime Video Error 7031, let’s explore the solutions to fix this issue. Follow the step-by-step guide below to resolve the error and get back to enjoying your favorite shows and movies:
Step 1: Check Your Internet Connection
Before diving into any technical troubleshooting, it’s important to ensure that your internet connection is stable and functioning properly. Here’s what you can do:
- Restart your router: Turn off your router and wait for a few minutes. Then, turn it back on and check if the error persists.
- Connect using a wired connection: If you’re using a wireless connection, try connecting your device directly to the router using an Ethernet cable. This can help eliminate any wireless interference causing the error.
- Speedtest your internet: Use a reliable speed testing tool to check the speed and stability of your internet connection. Make sure you have a stable connection with sufficient bandwidth for streaming videos.
Step 2: Clear Cache and Data
Built-up cache and data in the Prime Video app or web browser can lead to error 7031. Follow these steps to clear cache and data:
- For Mobile Devices:
- Android: Go to Settings > Apps > Prime Video. Tap on “Storage” and choose “Clear Cache” and “Clear Data.”
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iOS: Open the Settings app, scroll down to find the Prime Video app, and tap on it. Then, select “Offload App” or “Delete App” to remove it along with its data. Reinstall the app from the App Store.
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For Web Browsers:
- Chrome: Click on the three-dot menu at the top-right corner, go to “More Tools,” and select “Clear Browsing Data.” Choose to clear the cache and cookies.
- Firefox: Click on the three-line menu at the top-right corner, go to “Options,” select “Privacy & Security” from the left sidebar, and click on “Clear Data.” Choose to clear the cache and cookies.
Step 3: Restart Prime Video App/Device
Sometimes, a simple restart can resolve temporary glitches. Try these steps to restart the Prime Video app or your device:
- Mobile Devices:
- Close the Prime Video app completely and relaunch it after a few seconds.
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If the issue persists, restart your mobile device by turning it off and on again.
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Smart TVs/Streaming Devices:
- Close the Prime Video app and go back to the home screen of your device. Then, relaunch the app.
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If the error continues, try restarting your smart TV or streaming device by turning it off and on again.
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Computers:
- Close the Prime Video web browser tab or window completely and open a new one.
- If the error persists, restart your computer and launch Prime Video again.
Step 4: Update Prime Video App/Device Software
Running outdated software on your Prime Video app or device can cause compatibility issues, resulting in Error 7031. Make sure your Prime Video app and device software is up to date:
- Mobile Devices:
- Visit your device’s app store (App Store for iOS or Google Play Store for Android).
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Search for “Prime Video” and check for any available updates. Install them if there are any.
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Smart TVs/Streaming Devices:
- Use your device’s settings menu to check for system updates. Install any pending updates for your device.
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Launch the Prime Video app after updating and check if the error still occurs.
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Computers:
- On your web browser, click on the three-dot menu at the top-right corner and go to “Help” or “About.”
- Look for any available updates for your browser and install them.
- Similarly, check for any pending updates for your operating system and update if necessary.
Step 5: Troubleshoot PlayOn (if applicable)
If you’re using PlayOn to stream Amazon Prime Video and encountering the error, follow these troubleshooting steps:
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Ensure PlayOn is up to date: Open PlayOn and go to the settings or preferences menu. Check for any available updates and install them if necessary.
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Disable virtualization software: Virtualization software like VMware or VirtualBox can interfere with PlayOn’s compatibility with Amazon Prime Video. Temporarily disable these programs while using PlayOn.
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Contact PlayOn support: If the error persists, reach out to PlayOn’s customer support for further assistance. They may provide specific troubleshooting steps tailored to your setup.
Conclusion
Congratulations! You have successfully resolved the Amazon Prime Video Error 7031. Following the step-by-step guide above, you should now be able to watch your favorite videos on Amazon Prime without any interruptions. Remember to regularly check for app and device updates to ensure a smooth streaming experience. Additionally, maintaining a stable internet connection and clearing cache/data can help prevent similar errors in the future.
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Remember, troubleshooting and fixing errors is part of enjoying a seamless streaming experience. By following the steps outlined in this guide and utilizing the recommended product, you’ll be able to overcome any obstacles and continue enjoying your favorite shows and movies on Amazon Prime Video. Happy streaming!
