DocuSign is a digital transaction management platform that enables users to send, sign, and manage legal documents securely. However, there are various reasons why a user may want to cancel their subscription, such as switching to a different service or because their business no longer requires its use.

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How to Cancel DocuSign Subscription: Simple How-To Guide

Step-by-Step Guide to Canceling Your DocuSign Subscription

If you decide that you no longer require a DocuSign subscription, you may want to consider canceling the account. It is important to remember that not all DocuSign Account plans can be canceled through the account. Below are the step-by-step process to cancel your DocuSign subscription:

  • Log in to your DocuSign account as the Account Administrator.
  • Click on the Settings tab located on the right-hand corner of the page.
  • Select “Plans and Billing” and click on “Change Plan.”
  • You can either choose another plan type or scroll to the bottom of the screen to cancel your subscription or permanently close your account.
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Common Issues When Cancelling DocuSign Subscription

While canceling a DocuSign subscription is a relatively easy process, there are some common issues that users may face. These issues include:

  • Difficulty Following the Steps to Cancel Subscription
  • Refund Policy
  • Issues with Fanatical Support

Refund Policy: How to Process a Refund from DocuSign

If a user decides to cancel the subscription after the billing period, they may be eligible for a refund. The process of refunding a DocuSign subscription may vary depending on the chosen subscription. However, users can typically expect to have their refund processed within ten business days.

Fanatical Support: How It Can Help You

Fanatical Support provides excellent assistance, which can be useful during the cancellation process. This service aims to resolve support tickets within six hours or less, providing a high-quality support service to users.

Alternative Options to DocuSign

If you have decided to cancel your DocuSign subscription and want to explore alternative options, some of the best options available include:

  • DocHub
  • Adobe Sign
  • HelloSign


Below are some commonly asked questions by users when it comes to canceling a DocuSign subscription:

  • Can I cancel my DocuSign subscription at any time? Yes, you can cancel your DocuSign subscription at any time.
  • What happens to my documents if I cancel my DocuSign subscription? All of your documents will remain accessible in your account, even if you cancel your subscription. However, you will no longer be able to create new documents or send any new requests once your subscription is canceled.
  • Will I lose access to my account if I close it permanently? Yes, if you choose to permanently close your account, you will no longer have access to any documents or settings on the account.
  • How do I process a refund from DocuSign? If a user is eligible for a refund, they must contact DocuSign support directly to initiate the refund process.
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Final Thoughts

Canceling a DocuSign subscription can be confusing, but with the right information, the process can be straightforward. Remember to mark the date of when you first subscribed and use critical reading skills to cancel. Skipping at the right time can also ensure boxes don’t pile up on your doorstep. If you decide to cancel, make sure you have all the necessary information such as your DocuSign account number, account administrator email address, and the last four digits of your credit card. Follow the steps above to cancel your subscription and keep in mind that canceling a subscription may not be the best option for everyone. Consider reaching out to DocuSign’s customer service team for other options.


  • How to cancel a DocuSign plan – DocuSign’s official guide on how to cancel your subscription plan within your account.
  • How can I close my DocuSign account? – DocuSign’s official guide on how to close your account as the Account Administrator.
  • DocHub – An online signature tool that allows you to upload, sign, and send documents securely.
  • Adobe Sign – A popular online signature software that enables you to sign and send documents electronically.
  • HelloSign – A user-friendly online signature software that offers seamless integration with different document management platforms.

If you want to stop using DocuSign, follow these simple steps to cancel your subscription plan:

  1. Log in to your DocuSign account as an Administrator through their website.
  2. Click the “Admin” tab on the top-right corner of your screen.
  3. Select the “Billing and Plan” option from the drop-down menu.
  4. Under the “Plan Information” section, click the “Change Plan” or “Cancel Plan” button to initiate the process.
  5. Complete the necessary forms and follow the prompts until you receive a confirmation message.
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Note that DocuSign may process your cancellation request immediately or on the next billing cycle, depending on your subscription plan’s terms and conditions.

The tips below can help you track and manage your subscription services to avoid unwanted charges:

  • Always check the terms and conditions before subscribing to a service to know the billing cycle, payment methods, and cancellation policies.
  • Use a calendar or reminder app to alert you of upcoming billing schedules and trial periods.
  • Regularly review your bank or credit statements to monitor your spending and detect any unauthorized charges or errors.
  • Select the “Skip” or “Pause” option if you want to temporarily suspend your subscription instead of cancelling it fully to avoid losing your account’s data, loyalty bonuses, or exclusive offers.
  • Consider using virtual credit cards or third-party services like Trim and Truebill to manage your subscriptions and negotiate better rates or discounts.

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